Support If you're having any trouble using CoherentRx, or have any questions at all, don't hesitate to contact us at info@patienteducationgenius.com, or call us at 888.244.0574.

Frequently Asked Questions

How secure is CoherentRx? Is it HIPAA compliant?

CoherentRx is fully HIPAA compliant. CoherentRx's data center provider annually passes a HIPAA audit with 100% compliance against the OCR Audit Protocol, and is the only provider to do so. Our high ­performance HIPAA cloud uses EMC VMAX SAN that protects your data at rest and in transit with hardware ­based encryption.

Can I access CoherentRx on my mobile device?

The CoherentRx anatomy apps are designed for the iPad. All materials you send your patients from CoherentRx are web ­based and mobile friendly. The CoherentRx website can be accessed on any device. Full web functionality, including the patient education library, is currently optimized for desktop access.

Do patients have to download anything?

Patients do not have to download anything to receive the materials that you send them. They access all materials via any web browser, including mobile web browsers.

Who do I contact for technical support and questions?

You can reach our support team by email at support@coherentrx.com or by phone at 888.244.0574.